Return, Exchange & Refund Policy

At RYNIX, we are committed to ensuring that every order reaches you in the best possible condition. Please read our Return, Exchange & Refund Policy carefully before requesting an exchange or return.

7-Day Exchange Policy

We have a 7-day exchange policy, which means you have 7 days from the date of receiving your order to request an exchange.

To be eligible for an exchange, the item must be in the same condition in which you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You may also be required to provide your order details, receipt, or proof of purchase.

Items that do not meet these conditions may not be eligible for an exchange.

To request an exchange, please contact us at team@rynixwear.com.

Approved exchange products must be sent to:

RYNIX Lifestyle
Khanpur, New Delhi – 110080
India

Please do not send any product back without first contacting our support team and receiving approval. Items sent to us without a prior exchange or return request may not be accepted.

Exchange Process

RYNIX primarily offers exchanges instead of returns or refunds.

Once your original product is received at our facility, our team will inspect the item. After the product successfully passes our quality inspection, the approved replacement or exchange product will be processed and shipped to you.

The replacement product will only be dispatched after the originally delivered product has been received and inspected by our team.

Exchange requests are subject to product and size availability.

Returns – Special Cases Only

Returns are accepted only in exceptional cases.

A product may be eligible for return and refund only if:

• You received a damaged or defective product; or
• You received a wrong product; and
• The correct or replacement product is not available in stock for exchange.

If an eligible replacement product is available in stock, an exchange will be processed instead of a return or refund.

Refunds will not be offered where an eligible exchange or replacement can be provided.

All return and refund approvals are subject to inspection and verification by the RYNIX team.

Return Shipping & Logistics Charges

If a return is requested and approved by RYNIX for reasons other than receiving a damaged, defective, or incorrect product, both the forward shipping cost and reverse logistics cost will be deducted from the eligible refund amount.

After deducting the applicable forward and reverse logistics charges, the remaining eligible amount will be refunded to the customer's original payment method in accordance with our refund processing timeline.

All such return requests are subject to approval by RYNIX.

Damaged, Defective or Wrong Items

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at team@rynixwear.com with your order details and clear photos or videos of the product and packaging.

Our team will review your request and provide an appropriate resolution.

Where the replacement product is available, we will process an exchange.

A return and refund will only be considered if the product is eligible under our policy and a suitable replacement is unavailable in stock.

Refunds

Refunds are processed only for approved return cases as described in this policy.

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and reflect the refunded amount in your account.

If more than 8 business days have passed since your refund was approved, please contact us at team@rynixwear.com.

Order Cancellation Charges

If a customer requests to cancel an order after it has been placed but before it has been dispatched, a cancellation fee of ₹100 will be applicable.

The ₹100 cancellation fee will be deducted from the total eligible refundable amount, and the remaining balance will be refunded to the original payment method within 7–8 working days.

Orders that have already been dispatched cannot be cancelled under the order cancellation process.

Important Conditions

All exchange, return, and refund requests are subject to verification and approval by RYNIX.

Products that are worn, washed, used, altered, damaged by the customer, or returned without original tags or packaging may not be accepted.

RYNIX reserves the right to reject an exchange, return, or refund request if the product does not meet the eligibility conditions mentioned in this policy.

For any questions regarding exchanges, returns, or refunds, please contact us at:

team@rynixwear.com